No, children under the age of one are not included in the kids' headcount. However, we ask parents/guardians to fill waiver forms for all children.

The day of the party.

Deposits are non-refundable and non-transferable (they cannot be applied to a different time slot). However, party hosts have 24 hours after they’ve selected a date and time to pay the deposit—giving time to confirm with family and friends.

Our largest package accommodates up to 60 people (25 kids and 35 adults). If your group is significantly larger, please give us a call for clarification.

We do not have a lost and found. Guests are responsible for their belongings during drop-ins and private events. Please double-check your items before leaving the facility.

Unfortunately, we are cannot allow a bubble show due to liability concerns.

Yes, all of our party packages are exclusive.

No, the birthday child is not included in the headcount. However, the hosting parents are counted in the adult headcount.

No, electric appliances and chafing dishes (flame warmers) are not allowed due to safety and liability concerns.

Yes, we have a dedicated toddler area at our indoor playground! This special section is designed with younger children in mind, featuring safe and age-appropriate toys. It’s a perfect space for toddlers to explore, play, and socialize in a secure environment.

Currently, we do not offer any membership or loyalty programs at our indoor playground. However, we do offer great value for your visit with affordable pricing and occasional promotions.

For groups with a minimum of 7 children, we offer a special discount of $9 per child including HST. It’s a great option for playdates! If you're planning a visit with a group, please check our drop-in hours the day before, as we occasionally receive last-minute bookings.

No, we do not provide supervision. Parents or guardians must stay with and supervise their children to ensure a safe and fun experience. Our staff is always available if you need assistance! Our playgrounds are unsupervised facilities and it is the responsibility of the parents/guardians to supervise their child.

Drop-in hours are posted on the home page of our website.

Yes, a waiver is required. All guests must complete and show it to staff upon arrival. Please read the playground rules and sign the waiver before your visit for a smooth check-in.

No, we do not allow children to be dropped off. A parent or guardian must stay with the child during their visit to the playground. This ensures the safety and well-being of all the children while they play.

No, we do not have trampoline at our indoor playground. However, we offer a variety of other fun activities and slides.

The playground is stroller-friendly only in the dining area. Strollers are not permitted near the play structures for safety reasons, but you are welcome to park them in the designated stroller-friendly space in the dining area while your child enjoys the playground.

Yes, you may bring outside food as long as it’s nut-free and kept in the designated dining area.

Yes, we offer this option for some time slots at an extra charge. Please call us for more details.

Extensions are available only for the first and last time slots on weekends, and additional fees apply. Contact us for more information about pricing.

Yes, we provide tablecloths and confirm the colour with the host one week before the party.

Babies under 1 are free of charge if they have a sibling who is paying.